<?xml version="1.0" encoding="utf-8"?>
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<title>ITSM Watch Blog</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/" />
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<id>tag:blog.itsmwatch.com,2008-02-12:/blog/26</id>
<updated>2008-11-10T15:19:47Z</updated>
<subtitle>Industry experts offer their views on IT Service Management practices.</subtitle>
<generator uri="http://www.sixapart.com/movabletype/">Movable Type Publishing Platform 4.01</generator>

<entry>
<title>Why Does It Depend?</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/2008/11/why-does-it-depend.html" />
<id>tag:swarm.jupitermedia.com,2008:/itsmwatch//26.10211</id>

<published>2008-11-10T15:19:24Z</published>
<updated>2008-11-10T15:19:47Z</updated>

<summary><![CDATA[I am repeatedly asked where a group should begin their ITSM journey.&nbsp; There are many ways to answer this question and doubtlessly if you ask a hundred seasoned ITSM “experts” you may get just as many different answers. &nbsp;There is,...]]></summary>
<author>
<name>George Spafford</name>

</author>


<content type="html" xml:lang="en-us" xml:base="http://blog.itsmwatch.com/blog/">
<![CDATA[I am repeatedly asked where a group should begin their ITSM journey.&nbsp; There are many ways to answer this question and doubtlessly if you ask a hundred seasoned ITSM “experts” you may get just as many different answers. &nbsp;There is,...]]>

</content>
</entry>

<entry>
<title>Controlling Consulting</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/2008/10/controlling-consulting.html" />
<id>tag:swarm.jupitermedia.com,2008:/itsmwatch//26.10098</id>

<published>2008-10-28T01:50:43Z</published>
<updated>2008-10-28T01:51:09Z</updated>

<summary><![CDATA[In certain circumstances organizations need to bring in specialized help to facilitate the accomplishment of objectives.&nbsp; One way to do this is to hire consultants.&nbsp; While many times this works as intended, there are also situations where the consultants come...]]></summary>
<author>
<name>George Spafford</name>

</author>


<content type="html" xml:lang="en-us" xml:base="http://blog.itsmwatch.com/blog/">
<![CDATA[In certain circumstances organizations need to bring in specialized help to facilitate the accomplishment of objectives.&nbsp; One way to do this is to hire consultants.&nbsp; While many times this works as intended, there are also situations where the consultants come...]]>

</content>
</entry>

<entry>
<title>So, Is Your ITIL Project&apos;s Funding Cut or at Risk?</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/2008/10/so-is-your-itil-projects-fundi.html" />
<id>tag:swarm.jupitermedia.com,2008:/itsmwatch//26.10000</id>

<published>2008-10-17T13:33:33Z</published>
<updated>2008-10-17T13:37:04Z</updated>

<summary><![CDATA[There are reports of organizations either canceling or postponing their ITIL implementations.&nbsp; While there are many potential reasons for this, it is worthwhile to stop and consider what is going on. &nbsp; Capital Limitations Doubtlessly some organizations are playing things...]]></summary>
<author>
<name>George Spafford</name>

</author>


<content type="html" xml:lang="en-us" xml:base="http://blog.itsmwatch.com/blog/">
<![CDATA[There are reports of organizations either canceling or postponing their ITIL implementations.&nbsp; While there are many potential reasons for this, it is worthwhile to stop and consider what is going on. &nbsp; Capital Limitations Doubtlessly some organizations are playing things...]]>

</content>
</entry>

<entry>
<title>Lean, Six Sigma, Lean Six Sigma and ITIL</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/2008/10/lean-six-sigma-lean-six-sigma.html" />
<id>tag:swarm.jupitermedia.com,2008:/itsmwatch//26.9806</id>

<published>2008-10-01T15:07:52Z</published>
<updated>2008-10-01T15:09:09Z</updated>

<summary><![CDATA[I’ve encountered several groups that either are not doing ITIL, or are stopping ITIL implementation, because of entity-level Lean or Lean Six Sigma quality management initiatives.&nbsp; Doing so reflects a fundamental misunderstanding about the roles of these quality frameworks. &nbsp;...]]></summary>
<author>
<name>George Spafford</name>

</author>


<content type="html" xml:lang="en-us" xml:base="http://blog.itsmwatch.com/blog/">
<![CDATA[I’ve encountered several groups that either are not doing ITIL, or are stopping ITIL implementation, because of entity-level Lean or Lean Six Sigma quality management initiatives.&nbsp; Doing so reflects a fundamental misunderstanding about the roles of these quality frameworks. &nbsp;...]]>

</content>
</entry>

<entry>
<title>Gold Plated IT</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/2008/09/gold-plated-it.html" />
<id>tag:swarm.jupitermedia.com,2008:/itsmwatch//26.9699</id>

<published>2008-09-22T11:53:55Z</published>
<updated>2008-09-29T18:18:54Z</updated>

<summary><![CDATA[Most organizations fundamentally need IT in order to operate.&nbsp; IT, of course works to provide services that meet the needs of the business.&nbsp; In an effort to provide “good” service, some personnel even go way beyond what is required.&nbsp; This...]]></summary>
<author>
<name>George Spafford</name>

</author>


<content type="html" xml:lang="en-us" xml:base="http://blog.itsmwatch.com/blog/">
<![CDATA[Most organizations fundamentally need IT in order to operate.&nbsp; IT, of course works to provide services that meet the needs of the business.&nbsp; In an effort to provide “good” service, some personnel even go way beyond what is required.&nbsp; This...]]>

</content>
</entry>

<entry>
<title>ITIL Doesn&apos;t Fix Anything</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/2008/09/itil-doesnt-fix-anything.html" />
<id>tag:swarm.jupitermedia.com,2008:/itsmwatch//26.9153</id>

<published>2008-09-04T12:43:30Z</published>
<updated>2008-09-04T12:44:30Z</updated>

<summary><![CDATA[Now that I have your attention, let me explain that ITIL doesn’t fix IT organizations – people do.&nbsp; ITIL is a collection of books that cost a fortune, are colorful, look great on bookshelves and their owners are ascribed near...]]></summary>
<author>
<name>George Spafford</name>

</author>


<content type="html" xml:lang="en-us" xml:base="http://blog.itsmwatch.com/blog/">
<![CDATA[Now that I have your attention, let me explain that ITIL doesn’t fix IT organizations – people do.&nbsp; ITIL is a collection of books that cost a fortune, are colorful, look great on bookshelves and their owners are ascribed near...]]>

</content>
</entry>

<entry>
<title>Regarding Budget Cuts</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/2008/08/regarding-budget-cuts.html" />
<id>tag:swarm.jupitermedia.com,2008:/itsmwatch//26.8721</id>

<published>2008-08-18T14:10:01Z</published>
<updated>2008-08-18T14:10:39Z</updated>

<summary><![CDATA[We are definitely in the midst of difficult economic times.&nbsp; Corporations are being squeezed by higher increasing costs for commodities and transportation.&nbsp; Consumers are being hit by rising food and fuel costs.&nbsp; In reaction to these tough times businesses are...]]></summary>
<author>
<name>George Spafford</name>

</author>


<content type="html" xml:lang="en-us" xml:base="http://blog.itsmwatch.com/blog/">
<![CDATA[We are definitely in the midst of difficult economic times.&nbsp; Corporations are being squeezed by higher increasing costs for commodities and transportation.&nbsp; Consumers are being hit by rising food and fuel costs.&nbsp; In reaction to these tough times businesses are...]]>

</content>
</entry>

<entry>
<title>Is ITIL Training for Everyone?</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/2008/08/is-itil-training-for-everyone.html" />
<id>tag:swarm.jupitermedia.com,2008:/itsmwatch//26.8658</id>

<published>2008-08-12T03:03:13Z</published>
<updated>2008-08-12T03:47:36Z</updated>

<summary><![CDATA[Yes.... Well, ok, it's really not that simple - some qualification to that&nbsp;answer is warranted.&nbsp; The advent of ITIL V3 and it's corresponding foundation curriculum has made&nbsp;this questoin of ITIL training an&nbsp;even&nbsp; more complicated question to answer.&nbsp; ITIL V3 is...]]></summary>
<author>
<name>Valerie Arraj</name>
<uri>www.cppit.com</uri>
</author>


<content type="html" xml:lang="en-us" xml:base="http://blog.itsmwatch.com/blog/">
<![CDATA[Yes.... Well, ok, it's really not that simple - some qualification to that&nbsp;answer is warranted.&nbsp; The advent of ITIL V3 and it's corresponding foundation curriculum has made&nbsp;this questoin of ITIL training an&nbsp;even&nbsp; more complicated question to answer.&nbsp; ITIL V3 is...]]>

</content>
</entry>

<entry>
<title>Do You Believe?</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/2008/08/do-you-believe.html" />
<id>tag:swarm.jupitermedia.com,2008:/itsmwatch//26.8605</id>

<published>2008-08-06T13:12:23Z</published>
<updated>2008-08-08T13:25:44Z</updated>

<summary><![CDATA[I have been in some very dysfunctional IT shops with warring factions that somehow got the job done.&nbsp; In peeling back the layers to understand current state, an interesting common trait became apparent:&nbsp; They all profoundly believed in the organization’s...]]></summary>
<author>
<name>George Spafford</name>

</author>


<content type="html" xml:lang="en-us" xml:base="http://blog.itsmwatch.com/blog/">
<![CDATA[I have been in some very dysfunctional IT shops with warring factions that somehow got the job done.&nbsp; In peeling back the layers to understand current state, an interesting common trait became apparent:&nbsp; They all profoundly believed in the organization’s...]]>

</content>
</entry>

<entry>
<title>Automation: What&apos;s Critical in Your ITSM Tool</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/2008/08/automation-whats-critical-in-y.html" />
<id>tag:swarm.jupitermedia.com,2008:/itsmwatch//26.8585</id>

<published>2008-08-05T01:17:14Z</published>
<updated>2008-08-05T02:10:41Z</updated>

<summary><![CDATA[George Spafford and I recently blogged about how the tools should not lead the process.&nbsp; Gather your requirements, define your processes and then choose a tool that most closely aligns.&nbsp; But when looking for a tool what are the top...]]></summary>
<author>
<name>Valerie Arraj</name>
<uri>www.cppit.com</uri>
</author>


<content type="html" xml:lang="en-us" xml:base="http://blog.itsmwatch.com/blog/">
<![CDATA[George Spafford and I recently blogged about how the tools should not lead the process.&nbsp; Gather your requirements, define your processes and then choose a tool that most closely aligns.&nbsp; But when looking for a tool what are the top...]]>

</content>
</entry>

<entry>
<title>ITIL in a Box:  Is it that Simple?</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/2008/07/itil-in-a-box-is-it-that-simpl.html" />
<id>tag:swarm.jupitermedia.com,2008:/itsmwatch//26.8434</id>

<published>2008-07-30T22:32:26Z</published>
<updated>2008-07-30T23:12:11Z</updated>

<summary><![CDATA[There have been many times when I have been questioned about the master process template for ITIL - as if it ITIL were a product as opposed to a body of knowledge.&nbsp; As is the case for most of us...]]></summary>
<author>
<name>Valerie Arraj</name>
<uri>www.cppit.com</uri>
</author>


<content type="html" xml:lang="en-us" xml:base="http://blog.itsmwatch.com/blog/">
<![CDATA[There have been many times when I have been questioned about the master process template for ITIL - as if it ITIL were a product as opposed to a body of knowledge.&nbsp; As is the case for most of us...]]>

</content>
</entry>

<entry>
<title>ITSM is Not Just About Tools</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/2008/07/itsm-is-not-just-about-tools.html" />
<id>tag:swarm.jupitermedia.com,2008:/itsmwatch//26.8323</id>

<published>2008-07-20T15:13:52Z</published>
<updated>2008-07-20T15:14:29Z</updated>

<summary><![CDATA[As I am surfing through web pages today, I see numerous articles touting how a given technology that relates to IT Service Management will directly lead to success.&nbsp; The promise sounds great – buy something and all your woes will...]]></summary>
<author>
<name>George Spafford</name>

</author>


<content type="html" xml:lang="en-us" xml:base="http://blog.itsmwatch.com/blog/">
<![CDATA[As I am surfing through web pages today, I see numerous articles touting how a given technology that relates to IT Service Management will directly lead to success.&nbsp; The promise sounds great – buy something and all your woes will...]]>

</content>
</entry>

<entry>
<title>Understanding the Potential Business Impact of Changes</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/2008/07/understanding-the-potential-bu.html" />
<id>tag:swarm.jupitermedia.com,2008:/itsmwatch//26.8258</id>

<published>2008-07-14T14:23:28Z</published>
<updated>2008-07-14T14:24:23Z</updated>

<summary><![CDATA[When assessing change requests it is important to understand the potential impact of a given change or a collection of changes.&nbsp; While it is common to see IT groups assess the technical impacts, technology is only one dimension, albeit one...]]></summary>
<author>
<name>George Spafford</name>

</author>


<content type="html" xml:lang="en-us" xml:base="http://blog.itsmwatch.com/blog/">
<![CDATA[When assessing change requests it is important to understand the potential impact of a given change or a collection of changes.&nbsp; While it is common to see IT groups assess the technical impacts, technology is only one dimension, albeit one...]]>

</content>
</entry>

<entry>
<title>Spontaneous Empowerment</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/2008/07/spontaneous-empowerment.html" />
<id>tag:swarm.jupitermedia.com,2008:/itsmwatch//26.8218</id>

<published>2008-07-09T23:24:42Z</published>
<updated>2008-07-09T23:25:04Z</updated>

<summary><![CDATA[When undertaking process improvement efforts, it is very important to get compliance to following the new processes.&nbsp; A common mistake I see is when organizations rollout new processes is to drop them during a crisis and opting to run around...]]></summary>
<author>
<name>George Spafford</name>

</author>


<content type="html" xml:lang="en-us" xml:base="http://blog.itsmwatch.com/blog/">
<![CDATA[When undertaking process improvement efforts, it is very important to get compliance to following the new processes.&nbsp; A common mistake I see is when organizations rollout new processes is to drop them during a crisis and opting to run around...]]>

</content>
</entry>

<entry>
<title>Tone From the Top</title>
<link rel="alternate" type="text/html" href="http://blog.itsmwatch.com/blog/2008/07/tone-from-the-top.html" />
<id>tag:swarm.jupitermedia.com,2008:/itsmwatch//26.8165</id>

<published>2008-07-03T12:12:29Z</published>
<updated>2008-07-03T12:13:14Z</updated>

<summary><![CDATA[It is important to lay the necessary groundwork for changing existing processes or implementing new ones.&nbsp; It is unfortunate but many process improvement efforts fail.&nbsp; One vital area to address involves gaining senior management’s commitment to processes in general and...]]></summary>
<author>
<name>George Spafford</name>

</author>


<content type="html" xml:lang="en-us" xml:base="http://blog.itsmwatch.com/blog/">
<![CDATA[It is important to lay the necessary groundwork for changing existing processes or implementing new ones.&nbsp; It is unfortunate but many process improvement efforts fail.&nbsp; One vital area to address involves gaining senior management’s commitment to processes in general and...]]>

</content>
</entry>

</feed>