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<title>ITSM Watch Blog</title>
<link>http://blog.itsmwatch.com/blog/</link>
<description>Industry experts offer their views on IT Service Management practices.</description>
<language>en-us</language>
<copyright>Copyright 2008</copyright>
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<item>
<title>Why Does It Depend?</title>
<description><![CDATA[I am repeatedly asked where a group should begin their ITSM journey.&nbsp; There are many ways to answer this question and doubtlessly if you ask a hundred seasoned ITSM “experts” you may get just as many different answers. &nbsp;There is,...]]></description>
<link>http://blog.itsmwatch.com/blog/2008/11/why-does-it-depend.html</link>
<guid>http://blog.itsmwatch.com/blog/2008/11/why-does-it-depend.html</guid>


<pubDate>Mon, 10 Nov 2008 10:19:24 -0500</pubDate>
</item>

<item>
<title>Controlling Consulting</title>
<description><![CDATA[In certain circumstances organizations need to bring in specialized help to facilitate the accomplishment of objectives.&nbsp; One way to do this is to hire consultants.&nbsp; While many times this works as intended, there are also situations where the consultants come...]]></description>
<link>http://blog.itsmwatch.com/blog/2008/10/controlling-consulting.html</link>
<guid>http://blog.itsmwatch.com/blog/2008/10/controlling-consulting.html</guid>


<pubDate>Mon, 27 Oct 2008 21:50:43 -0500</pubDate>
</item>

<item>
<title>So, Is Your ITIL Project&apos;s Funding Cut or at Risk?</title>
<description><![CDATA[There are reports of organizations either canceling or postponing their ITIL implementations.&nbsp; While there are many potential reasons for this, it is worthwhile to stop and consider what is going on. &nbsp; Capital Limitations Doubtlessly some organizations are playing things...]]></description>
<link>http://blog.itsmwatch.com/blog/2008/10/so-is-your-itil-projects-fundi.html</link>
<guid>http://blog.itsmwatch.com/blog/2008/10/so-is-your-itil-projects-fundi.html</guid>


<pubDate>Fri, 17 Oct 2008 09:33:33 -0500</pubDate>
</item>

<item>
<title>Lean, Six Sigma, Lean Six Sigma and ITIL</title>
<description><![CDATA[I’ve encountered several groups that either are not doing ITIL, or are stopping ITIL implementation, because of entity-level Lean or Lean Six Sigma quality management initiatives.&nbsp; Doing so reflects a fundamental misunderstanding about the roles of these quality frameworks. &nbsp;...]]></description>
<link>http://blog.itsmwatch.com/blog/2008/10/lean-six-sigma-lean-six-sigma.html</link>
<guid>http://blog.itsmwatch.com/blog/2008/10/lean-six-sigma-lean-six-sigma.html</guid>


<pubDate>Wed, 01 Oct 2008 11:07:52 -0500</pubDate>
</item>

<item>
<title>Gold Plated IT</title>
<description><![CDATA[Most organizations fundamentally need IT in order to operate.&nbsp; IT, of course works to provide services that meet the needs of the business.&nbsp; In an effort to provide “good” service, some personnel even go way beyond what is required.&nbsp; This...]]></description>
<link>http://blog.itsmwatch.com/blog/2008/09/gold-plated-it.html</link>
<guid>http://blog.itsmwatch.com/blog/2008/09/gold-plated-it.html</guid>


<pubDate>Mon, 22 Sep 2008 07:53:55 -0500</pubDate>
</item>

<item>
<title>ITIL Doesn&apos;t Fix Anything</title>
<description><![CDATA[Now that I have your attention, let me explain that ITIL doesn’t fix IT organizations – people do.&nbsp; ITIL is a collection of books that cost a fortune, are colorful, look great on bookshelves and their owners are ascribed near...]]></description>
<link>http://blog.itsmwatch.com/blog/2008/09/itil-doesnt-fix-anything.html</link>
<guid>http://blog.itsmwatch.com/blog/2008/09/itil-doesnt-fix-anything.html</guid>


<pubDate>Thu, 04 Sep 2008 08:43:30 -0500</pubDate>
</item>

<item>
<title>Regarding Budget Cuts</title>
<description><![CDATA[We are definitely in the midst of difficult economic times.&nbsp; Corporations are being squeezed by higher increasing costs for commodities and transportation.&nbsp; Consumers are being hit by rising food and fuel costs.&nbsp; In reaction to these tough times businesses are...]]></description>
<link>http://blog.itsmwatch.com/blog/2008/08/regarding-budget-cuts.html</link>
<guid>http://blog.itsmwatch.com/blog/2008/08/regarding-budget-cuts.html</guid>


<pubDate>Mon, 18 Aug 2008 10:10:01 -0500</pubDate>
</item>

<item>
<title>Is ITIL Training for Everyone?</title>
<description><![CDATA[Yes.... Well, ok, it's really not that simple - some qualification to that&nbsp;answer is warranted.&nbsp; The advent of ITIL V3 and it's corresponding foundation curriculum has made&nbsp;this questoin of ITIL training an&nbsp;even&nbsp; more complicated question to answer.&nbsp; ITIL V3 is...]]></description>
<link>http://blog.itsmwatch.com/blog/2008/08/is-itil-training-for-everyone.html</link>
<guid>http://blog.itsmwatch.com/blog/2008/08/is-itil-training-for-everyone.html</guid>


<pubDate>Mon, 11 Aug 2008 23:03:13 -0500</pubDate>
</item>

<item>
<title>Do You Believe?</title>
<description><![CDATA[I have been in some very dysfunctional IT shops with warring factions that somehow got the job done.&nbsp; In peeling back the layers to understand current state, an interesting common trait became apparent:&nbsp; They all profoundly believed in the organization’s...]]></description>
<link>http://blog.itsmwatch.com/blog/2008/08/do-you-believe.html</link>
<guid>http://blog.itsmwatch.com/blog/2008/08/do-you-believe.html</guid>


<pubDate>Wed, 06 Aug 2008 09:12:23 -0500</pubDate>
</item>

<item>
<title>Automation: What&apos;s Critical in Your ITSM Tool</title>
<description><![CDATA[George Spafford and I recently blogged about how the tools should not lead the process.&nbsp; Gather your requirements, define your processes and then choose a tool that most closely aligns.&nbsp; But when looking for a tool what are the top...]]></description>
<link>http://blog.itsmwatch.com/blog/2008/08/automation-whats-critical-in-y.html</link>
<guid>http://blog.itsmwatch.com/blog/2008/08/automation-whats-critical-in-y.html</guid>


<pubDate>Mon, 04 Aug 2008 21:17:14 -0500</pubDate>
</item>

<item>
<title>ITIL in a Box:  Is it that Simple?</title>
<description><![CDATA[There have been many times when I have been questioned about the master process template for ITIL - as if it ITIL were a product as opposed to a body of knowledge.&nbsp; As is the case for most of us...]]></description>
<link>http://blog.itsmwatch.com/blog/2008/07/itil-in-a-box-is-it-that-simpl.html</link>
<guid>http://blog.itsmwatch.com/blog/2008/07/itil-in-a-box-is-it-that-simpl.html</guid>


<pubDate>Wed, 30 Jul 2008 18:32:26 -0500</pubDate>
</item>

<item>
<title>ITSM is Not Just About Tools</title>
<description><![CDATA[As I am surfing through web pages today, I see numerous articles touting how a given technology that relates to IT Service Management will directly lead to success.&nbsp; The promise sounds great – buy something and all your woes will...]]></description>
<link>http://blog.itsmwatch.com/blog/2008/07/itsm-is-not-just-about-tools.html</link>
<guid>http://blog.itsmwatch.com/blog/2008/07/itsm-is-not-just-about-tools.html</guid>


<pubDate>Sun, 20 Jul 2008 11:13:52 -0500</pubDate>
</item>

<item>
<title>Understanding the Potential Business Impact of Changes</title>
<description><![CDATA[When assessing change requests it is important to understand the potential impact of a given change or a collection of changes.&nbsp; While it is common to see IT groups assess the technical impacts, technology is only one dimension, albeit one...]]></description>
<link>http://blog.itsmwatch.com/blog/2008/07/understanding-the-potential-bu.html</link>
<guid>http://blog.itsmwatch.com/blog/2008/07/understanding-the-potential-bu.html</guid>


<pubDate>Mon, 14 Jul 2008 10:23:28 -0500</pubDate>
</item>

<item>
<title>Spontaneous Empowerment</title>
<description><![CDATA[When undertaking process improvement efforts, it is very important to get compliance to following the new processes.&nbsp; A common mistake I see is when organizations rollout new processes is to drop them during a crisis and opting to run around...]]></description>
<link>http://blog.itsmwatch.com/blog/2008/07/spontaneous-empowerment.html</link>
<guid>http://blog.itsmwatch.com/blog/2008/07/spontaneous-empowerment.html</guid>


<pubDate>Wed, 09 Jul 2008 19:24:42 -0500</pubDate>
</item>

<item>
<title>Tone From the Top</title>
<description><![CDATA[It is important to lay the necessary groundwork for changing existing processes or implementing new ones.&nbsp; It is unfortunate but many process improvement efforts fail.&nbsp; One vital area to address involves gaining senior management’s commitment to processes in general and...]]></description>
<link>http://blog.itsmwatch.com/blog/2008/07/tone-from-the-top.html</link>
<guid>http://blog.itsmwatch.com/blog/2008/07/tone-from-the-top.html</guid>


<pubDate>Thu, 03 Jul 2008 08:12:29 -0500</pubDate>
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